Module 4
In this video, you will:
Master the initial contact phone call — Learn step-by-step how to introduce yourself, confirm tutoring schedules, establish meeting locations, and set communication preferences (including why text messaging is preferred by many ESL learners).
Observe a live phone call demonstration — Watch a mock phone call demonstrating proper tone, scheduling confirmation, and location logistics for new tutors.
Conduct an effective first meeting — Discover how to manage early session nerves, introduce short reading/writing samples safely, and build a warm, trusting relationship without jumping straight into formal lesson plans.
Fill out the "Roles and Goals" sheet — Learn how to guide learners through setting meaningful personal, family, professional, and civic goals across 3-to-6-month timelines.
Take a tour of the Literacy Project office — Explore the physical tutoring space, including private cubicles, whiteboard setups, office supply access, and family-friendly areas for learners with children.
Navigate the tutoring library — Learn how to select, photocopy, and check out physical resources, including the Challenger reading series, adult-level literacy novels, ESL games, citizenship test guides, GED preparation materials, and tutor reference books.